FAQ

Can I make a change or cancel my order?

If you'd like to change your order or cancel it, please call 1-855-LISETTE (547-3883) or email our Customer Service department here. One of our representatives will be happy to help you. We can't make changes to an order once it has been shipped, but we can help you with an exchange or return.

What are my payment options?

Lisette L Montreal proudly accepts Visa, MasterCard, and PayPal.

What is your free shipping policy?

We offer Free Shipping* to anywhere in Canada on all orders over $150. On all orders under $150, a shipping charge of $15 will be applied to your order.

I am shopping outside of the Canada. How can I shop?

Our web sales are currently available only in the continental USA and Canada. Please consult our store locator for a store near you.

When will my order be shipped?

Your order will be processed and shipped within 2–5 business days from the date you place your order. You will receive a confirmation email with a tracking number once your order has been shipped.

How can I check on my order?

You can check the status of your order at any time by using the tracking number provided via email once your package is shipped out.

What is your return policy?

You can view our return & exchange policy here.

When will my purchase be refunded?

Once your package has been received with the Return Number clearly indicated on the box, your refund will be issued in the original form of payment within seven business days. You will be notified via email when this transaction is completed. Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us. The credit may not show up until your credit card's next monthly billing cycle.

When will I receive my exchange?

Once your package has been received with the Return Number clearly indicated on the box and accepted in its current condition, we will send you a confirmation email that your exchanged item is on its way. A new tracking number will be provided.

Why should I create an account with Lisette L?

Once you register, you will instantly begin earning Lisette L points! These points can be redeemed for discounts on your next purchase. You will also be able to store your shipping address, this makes the checkout process effortless since all your information is already saved. Your account will save your shipping addresses for yourself, friends and family in your personal address book. With your permission, we'll send you news about our latest styles, sales, and exclusive offers.

What is your policy on sales and coupon codes?

Items purchased on sale are final sale items. Once you complete a transaction with a sale item, you acknowledge that the item(s) cannot be returned or exchanged.

Instructions

Please note that your order may vary slightly in color shade from what you see on the website due to difference in production times and dye lots.

For best results and proper care:
Machine wash with cool water
Gentle cycle
Do not use chlorine bleach
Hang to dry
Iron on low
Do not dry clean